Refund and Cancellation

In short

Nobody can pay us through this website, and no shop pays for Sorto yet.
When Sorto is sold, each shop’s price, billing period and refund terms will be written in its own order form, signed before any payment.
This page sets out the rules every order form will follow. If an order form says something different, the order form wins for that shop.

Subscription: paying regularly, for example each month or each year, to keep using Sorto.
Paid period: the stretch of time one payment covers.
Order form: the signed document that sets a shop’s price, paid period and terms.
Cooling-off period: a short time after the first payment in which a shop can change its mind and get its money back.

Prices are only in the order form. This website shows no prices.
A shop can cancel at any time by writing to us (see “How to cancel”).
When cancellation takes effect: at the end of the current paid period.
No refund for time already used. We do not promise a refund for any part of a paid period that has passed.
Cooling-off for the first paid period: No cooling-off period.
Unused paid time: not refunded. A shop that cancels keeps using Sorto until the end of the paid period, and the unused part is not refunded.
Charged by mistake: if we charge a shop twice, or charge the wrong amount, we refund the extra.
How refunds are paid: back to the account the payment came from, within 7 days of our agreeing it.
Price changes: we will give 30 days’ notice in writing before a new price applies. A shop can cancel before the new price starts.
If we stop the service: we will give 30 days’ notice in writing, and any prepaid time after the end date is refunded.

Email hello@getsorto.in from the email address in your order form. Please include:

We will confirm the cancellation, and its end date, in writing within 2 working days.

A shop’s data belongs to the shop. Cancelling does not take it away. Full details are on our Data Use and Retention page. In short:

Before cancelling, a shop can take a full copy of its data out. Excel files of the menu and stock can be taken out today. A full export of a shop’s books is planned.
Data on the shop’s own computer stays there. After a cancellation the shop’s copy stays usable read-only, so the shop can still look up and export old records. This is the plan and is not built yet.
Data we hold for the shop is deleted 30 days after the cancellation takes effect, except anything a law requires us to keep.

A shop must still keep its own business records for as long as tax and company law require. Please take your copy before our deletion date.